Privacy Policy
Last updated:
1. Introduction
Optipacker ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our packaging optimization platform.
2. Information We Collect
We collect information you provide directly to us, including:
- Account information (email, name, organization)
- 3D model files you upload for optimization
- Packaging configurations and project data
- Usage data and analytics
- Communication preferences
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our Service
- Process and optimize your packaging configurations
- Generate reports and analytics
- Improve and personalize your experience
- Communicate with you about updates and support
- Ensure security and prevent fraud
4. Data Storage and Security
We use Firebase and Google Cloud Platform services for authentication, data storage and file storage. Access to projects and working records is managed through organization membership, roles and project permissions.
5. Data Sharing
We do not sell your personal information. We may share your information only:
- With your consent
- With service providers who assist in operating our Service
- To comply with legal obligations
- To protect our rights and prevent fraud
6. Your Data Rights
Here is how you can exercise your data rights:
Right to Access
You can view your profile and accessible project data in the app dashboard. Contact privacy@optipacker.com for a personal data access request.
Right to Export
You can request a personal data export from your profile settings.
Right to Deletion
You can start the account deletion process and review its effects in your profile settings.
Right to Rectification
You can update your profile information at any time through the app.
Right to Restrict Processing
You may object to or restrict processing of your data. Contact us at privacy@optipacker.com to exercise this right.
7. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience, analyze usage patterns, and provide personalized features. You can control cookie preferences through your browser settings.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. You can request deletion of your data at any time by contacting us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or your data, contact us at privacy@optipacker.com